You can change your Chime Kit Selection from either “Digital” or “Mechanical” to “None”, if your original choice did no work correctly.
#Slimline doorbell button does power chime pro
Making sure your Pro Power Kit is installed on a compatible chime kit with the corresponding Chime Kit Selection in the Ring App will give you the best results. Again, it’s great to take pictures of all contact points to share with support, if needed. If you see anything that would be a cause for concern, shut off power to that circuit and contact a licensed and trusted electrician in your area.
#Slimline doorbell button does power chime free
You’ll want to make sure they are securely fastened and free of any visible damage. You don’t want wires too thick/thin, around 16-18 gauge wires work best. Next, you’ll want to check your connections and wiring. This could be useful if you have to contact support. While you are there, it would be beneficial to take a picture. If you are unsure of what you have, it is usually stamped into the metal on your Transformer. Ring recommends a voltage rating of at least 16-24VAC and 30VA. With the Ring Pro, there are 3 main points to look at- Power, Connection and Proper Installation.įirst, you’ll want to make sure that your Transformer has an adequate voltage rating. I see that a lot of you are experiencing some similar issues with your Ring Pro, so I wanted to offer a few troubleshooting steps to help.
It is time for Ring to admit the problem, and let us know when it will be fixed. Something is wrong with the software/hardware interface. Since three separate devices have all worked the same way, this does not sound like a “bad unit” issue. It worked for him, it did not work for us. One person who commented suggested switching the Ring doorbell type to “None”, then switching it back to “Mechanical”. But the next times the Ring button is pressed, the Nutone does not sound, even though other Ring devices do work normally, telling us that someone is at the door. By working, I mean the Nutone rings, and any connected Ring system devices also sound. When initially set up (or re-set up, which I have done many times) it works–once. When the Ring button is pressed, it should momentarily emulate closed contacts, causing the voltage across the Ring device to go very low or zero, thus causing the relay to close, and thereby causing the Nutone to operate. Using an oscilloscope, we can watch the voltage across the Ring device. That, of course, activates the relay, and causes our Nutone doorbell to ring normally. One of the tech service ladies I talked to had me short the two wires going to the Ring doorbell. Called back, spent another hour with another polite young woman, who eventually tried to connect me with Austin, but finally said she would have him call me back. After much discussion, Austin sent me another replacement unit ( #3)–which does exactly the same thing. After having to talk for over an hour with a polite young woman on Ring’s tech problem line, finally got connected with the Advanced Tech Department, a person named Austin.
Unfortunately, #2 worked exactly the same as #1, so I called Ring Tech Support again. At first, I thought I had a bad unit, so I called in, and was sent a replacement (call it #2), and sent #1 back. Resetting the Ring by holding down the side button for 30 seconds caused it to work exactly one more time. On startup, everything worked exactly one time. Contacts of the relay emulate a button press for the Nutone system, which uses a separate, 16v transformer. The “Pro Power Kit” is connected across the relay coil, as if that were the solenoid on a doorbell. The Ring, powered by a 24v transformer, simply drives a relay (24v coil, 57ma hold-in current). Because my Nutone intercom was not on either the “works” or “doesn’t work” list, I did not even try to connect it directly.
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